Returns & Refunds Policy

Elegant Strands Professional
Last updated: 17 October 2026

At Elegant Strands Professional, we take pride in providing high-quality luxury haircare. We carefully inspect and package our products before dispatch to ensure they arrive in excellent condition.

Please read our Returns & Refunds Policy before purchasing.

Change of Mind

We do not offer returns, refunds or exchanges for change of mind, including unopened or unused products.

This includes purchasing the wrong product, no longer wanting an item or changing your mind after placing an order.

Please choose carefully before completing your purchase.

This policy does not affect your rights under applicable consumer protection laws.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, contains an incorrect product or develops a fault, please contact us at support@elegantstrands.com.au.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, where possible

We will review your concerns and arrange an appropriate resolution in accordance with Australian Consumer Law and any other applicable consumer protection laws.

For a major failure under Australian Consumer Law, you may be entitled to choose a refund or replacement. For a minor failure, we may repair, replace or refund the product, as appropriate under the law.

Return Instructions

Please contact us before returning any product so we can provide the appropriate instructions.

Where a product is confirmed to be faulty or otherwise does not meet applicable consumer guarantees, Elegant Strands Professional will cover reasonable return postage costs where required by law.

Refund Processing

Approved refunds will be returned to the original payment method.

Once processed, refunds may take additional time to appear in your account depending on your bank or payment provider.

International Orders

We currently ship to Australia, New Zealand and the United States.

Our change-of-mind policy applies to international orders, subject to any mandatory consumer rights in the customer's location.

Faulty, damaged or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.

Contact Us

For assistance with a return, refund or damaged delivery, please contact:

Elegant Strands Professional
Email: support@elegantstrands.com.au
Website: www.elegantstrands.com.au