Shipping & Delivery Policy

At Elegant Strands Professional, we take care to ensure your luxury haircare arrives safely and as quickly as possible.

Order Processing & Dispatch

Orders placed before 1 PM Melbourne time, Monday to Friday, are dispatched the same business day wherever possible.

Orders placed after 1 PM, on weekends or public holidays are processed on the next business day where possible.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Australian Shipping

We offer Express shipping throughout Australia.

Express Shipping

• Cost: $9.90–$24.71 AUD, depending on parcel weight.

• Estimated delivery: 1–2 business days after dispatch.

The exact shipping cost is calculated and displayed at checkout.

New Zealand Shipping

We offer Standard and Express shipping to New Zealand.

Standard Shipping

• Cost: $14.32–$35.04 AUD.

• Estimated delivery: 5–9 business days.

Express Shipping

• Cost: $27.92–$48.64 AUD.

• Estimated delivery: 3–6 business days.

Rates depend on parcel weight and are displayed at checkout.

United States Shipping

We offer Standard and Express shipping to the United States.

Standard Shipping

• Cost: $19.59–$60.44 AUD.

• Estimated delivery: 5–10 business days.

Express Shipping

• Cost: $34.04–$74.89 AUD.

• Estimated delivery: 3–6 business days.

International customers may be responsible for applicable import duties, taxes and customs charges, depending on destination and local regulations.

Delivery Information

All delivery timeframes are estimates and begin once your order has been dispatched. Delivery times may vary due to courier delays, public holidays, customs processing or circumstances outside our control.

Shipping charges are calculated by parcel weight and destination and confirmed before payment.

Tracking Your Order

Once your order is dispatched, you will receive an email containing your tracking details so you can follow your parcel's delivery progress.

Lost or Damaged Parcels

If your order arrives damaged, incorrect or appears to be lost in transit, please contact Elegant Strands Professional with your order number and details of the issue.

We will investigate and assist you in accordance with our obligations under applicable consumer law.

Contact Us

For shipping enquiries, please contact Elegant Strands Professional through our website at www.elegantstrands.com.au.